Who Does What – If you have a problem

The local services covered by the Borough Council and County Council are listed below.

If you have a service request or problem, initially it may be simplest and quickest to go directly to the councils’ websites.

If you have a more complex problem or want to discuss a matter your councillors are always ready to help. Please see our Contact Us page.

Reigate & Banstead Borough CouncilSurrey County Council
Waste and recyclng collectionAdult social care and children’s services
Street cleaningHighways maintenance and potholes
Council car parks and parking enforcementFire and rescue
Council green spaces and allotmentsEducation and libraries
Housing register and homelessness servicesCommunity recycling centres
Leisure and community centresOn-street parking restrictions (yellow lines)
Local Plan and planning applicationsHighway trees maintenance
Community safetyPublic rights of way
Business supportTransport planning
Licensing and environmental healthMinerals and waste planning
Community development and family supportWaste disposal

The links below will take you directly to the councils’ Report It pages.

Reigate & Banstead Borough CouncilSurrey County Council
Joint Enforcement TeamRoads & Transport

Alternatively, you can phone their contact centres.

Reigate & Banstead Borough CouncilSurrey County Council
All Enquiries: 01737 – 276000 (Mon – Fri 10:00am – 4:00pm)All Enquiries: 03456 – 009 – 009 (Mon – Fri 9:00am – 5:00pm)
Website : www.reigate-banstead.gov.ukEmail: contact.centre@surreycc.gov.uk
Emergency Numbers (out of hours) 0151 – 221 -2938Roads/ Highways: 08701 – 266060
Other Services
Social Services Emergency Team:01483 – 517898 (both Children and Adults)
Raven Housing Trust:0300 – 1213 – 3399